Effective Date: 29/1/2025
Last Updated: 29/1/2025

Optimal Energy Solutions (OES) JSC ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL].

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services.

1.1. Information You Provide to Us

When you interact with our website, you may voluntarily provide the following information:

Personal Information: Name, email address, phone number, company name, and any other details submitted through our contact forms.

Project Information: If you submit inquiries for our services, we may collect details related to your energy storage needs.

1.2. Information Collected Automatically

When you visit our website, we may automatically collect the following information:

Device Information: IP address, browser type, operating system, and device type.

Usage Data: Pages visited, time spent on pages, referring URLs, and other analytical data.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to inquiries and provide customer support.
• To process service requests and improve our offerings.
• To enhance website functionality, user experience, and performance.
• To send marketing communications, if you have opted in.
• To ensure website security and detect fraudulent activities.
• To comply with legal obligations and enforce our policies.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

Service Providers: We may share your data with trusted third-party providers that assist in website hosting, analytics, and marketing.

Legal Compliance: If required by law, we may disclose your information to regulatory authorities or law enforcement.

Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When data is no longer needed, we securely delete or anonymize it.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access & Correction: You can request a copy of the data we hold about you and request corrections.

Opt-Out of Marketing: You can unsubscribe from marketing emails at any time.

Data Deletion: You may request that we delete your personal data, subject to legal and operational obligations.

Cookies Management: You can control or disable cookies through your browser settings.

To exercise your rights, please contact us at info@oes-bg.com.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage users to review third-party privacy policies before sharing any information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us for removal.

9. International Data Transfers

If you are accessing our website from outside the European Union (EU), your data may be transferred to and processed in the EU or other jurisdictions with different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, you can contact us at:

Optimal Energy Solutions (OES) JSC
Perform Business Center, 2 Pozitano Square, Floor 9, Sofia 1000, Bulgaria
Email: info@oes-bg.com
Phone: +359 (2) 423 9909